Frequently Asked Questions
Everything you need to know about your adventure-ready gear.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout if you need your gear ready for a weekend expedition.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Items must be in resalable condition to qualify for a full refund.
Are your outdoor jackets waterproof or water-resistant?
Our technical outerwear ranges from DWR-coated water resistance to fully seam-sealed waterproof ratings. Please check individual product specifications for the specific rating.
How do I determine my correct size?
We provide a detailed size chart on every product page. We recommend measuring a similar garment you own to compare against our dimensions for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.